Refund policy

Returns & Refunds Policy

Last updated: 16 October 2026

This policy applies to UK consumer orders placed on or after 16 October 2026 at KoreanNails.co.uk, operated by Pretty Yeppuda UK Ltd. Orders placed earlier retain the return terms offered at the time of purchase. We do not offer an additional voluntary change-of-mind returns period beyond your statutory cancellation rights.

1. Change of mind: 14-day cancellation period

You may cancel your purchase without giving a reason from the time you place your order until 14 days after the day you, or someone you nominate other than the carrier, receives the goods. If goods from one order are delivered separately, the period ends 14 days after the day the last item is received.

Tell us clearly that you wish to cancel by emailing info@koreannails.co.uk or writing to Pretty Yeppuda UK Ltd, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. Please include your name, order number or other information identifying the purchase, and the items you wish to return. You do not have to give a reason or use a particular form. It is sufficient to send your cancellation notice before the deadline; you do not need to wait for our approval.

2. Product condition: keep products unopened and unused

For hygiene and product integrity, please keep products unopened and unused if you may wish to return them. Please do not apply, swatch, decant, mix or contaminate the contents. Retain the original packaging and accessories where possible and package your return securely.

You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning, as you would be allowed to do in a shop. Opening packaging does not automatically remove your cancellation right.

If handling goes beyond what is necessary for that inspection and reduces the goods' value, we may deduct the actual loss in value from your refund. This may include loss caused by use, contamination, damage or missing contents. A deduction may be up to the full product price where that handling has caused the product to lose all its value. We assess each return individually and explain any deduction. There is no automatic deduction simply because an item has been opened, and no cancellation or restocking fee.

3. Sending goods back

Send the goods back without undue delay and no later than 14 days after the day you tell us you are cancelling. The deadline is met if you dispatch them before that period ends. You pay the direct cost of returning goods when you change your mind.

Return address:
Korean Nails / c/o Betti Sik
Flat 1
8 May Terrace
Plymouth
PL4 8PP
United Kingdom

Please contact info@koreannails.co.uk for help with return arrangements, particularly for products subject to carrier restrictions. Prior authorisation is not a condition of exercising your statutory cancellation rights. Keep proof of posting and use a carrier that accepts the products you are returning.

4. Refunds following cancellation

We refund the price paid for the returned goods, subject to any lawful deduction described above. If you cancel the whole order, we also refund the cost of our least expensive standard delivery option. Any extra amount paid for an upgraded delivery service is not refundable.

We refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, evidence that you have sent them back. If we offer to collect the goods, we refund without undue delay and no later than 14 days after being told of your cancellation.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

5. Faulty, damaged, incorrect or misdescribed goods

Your goods must be of satisfactory quality, fit for purpose and as described. Contact info@koreannails.co.uk promptly if there is a problem. Please provide your order number or other proof of purchase, a description of the issue, and photographs where helpful. Photographs are not an absolute condition of a valid claim. Stop using a product if you suspect it is unsafe, and retain it while we arrange the appropriate next steps.

You normally have a short-term right to reject non-conforming goods for a full refund within 30 days, beginning the day after delivery and the other statutory conditions are met. After that period, you may be entitled to repair or replacement, followed where the legal conditions are met by a price reduction or final rejection and refund. Rights can continue beyond 30 days and six months; these are not overall claim deadlines.

For repair, replacement and later remedies, a fault appearing within six months is generally presumed to have been present at delivery unless we show otherwise or that presumption is incompatible with the goods or fault.

We bear the reasonable return costs for goods that are faulty, damaged on arrival, incorrect or not as described. Contact us so we can arrange an appropriate return method. Where you are legally entitled to a refund for non-conforming goods, we issue it without undue delay and within 14 days after agreeing that you are entitled to it, using your original payment method unless you expressly agree otherwise, without a refund fee.

These rights apply even if goods have been opened or used. They do not cover a problem caused by your misuse or accidental damage after delivery. Your statutory rights are not restricted by the change-of-mind provisions above.

6. Optional cancellation form

You may use this form, but you do not have to.

To: Pretty Yeppuda UK Ltd, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom; info@koreannails.co.uk

I/We [delete as appropriate] hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on [delete as appropriate]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date: