Shipping policy

Shipping Policy – KoreanNails.co.uk

We are committed to delivering your orders quickly and reliably within the United Kingdom. This Shipping Policy explains how and when we dispatch orders from our UK warehouse.

1. Shipping Area

We currently ship only to addresses within the United Kingdom.

2. Order Processing Time

Orders are processed twice per week. During high-volume periods, public holidays, promotional periods, or unforeseen operational delays, dispatch times may be slightly extended.

3. Delivery Methods and Delivery Times

We ship using reliable UK carriers such as Royal Mail, Evri, or DPD.

  • Standard UK delivery: estimated 2–4 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, peak periods, local disruptions, or other circumstances beyond our reasonable control.

We do not currently offer next-day delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, parcel characteristics, and order value where applicable.

Any shipping charges paid are non-refundable once the order has been dispatched, unless otherwise required by law.

5. Tracking

Once your order has been shipped, you will receive a dispatch confirmation email with tracking details, where available. It is the customer’s responsibility to monitor the tracking information and respond promptly to any carrier notifications or delivery requests.

6. Delivery and Transfer of Risk

KoreanNails.co.uk remains responsible for the goods until they are delivered to the customer or to a person identified by the customer to take possession of the goods.

However, if the customer instructs the carrier to deliver the parcel without a signature, to leave it in a safe place, with a neighbour, in a hallway, porch, reception area, parcel room, or otherwise outside the standard delivery procedure, the risk of loss, theft, or damage transfers to the customer at the moment the parcel is delivered in accordance with those instructions.

This includes, but is not limited to:

  • delivery without signature;
  • safe place delivery requests;
  • leave-at-door or leave-in-hallway instructions;
  • delivery to neighbours or third parties arranged directly with the carrier;
  • changes made by the customer through carrier portals, apps, or tracking links after dispatch.

Where delivery is completed in accordance with the customer’s modified instructions, KoreanNails.co.uk will not be liable for loss, theft, or damage occurring after that delivery.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any company name, flat number, unit number, or other relevant delivery information.

If an incorrect, incomplete, or undeliverable address is provided and the parcel cannot be delivered, any additional costs incurred, including return shipping, storage, redelivery, or administrative fees charged by the carrier, will be the responsibility of the customer.

8. Returned Shipments, Failed Delivery, and Non-Collection

If a parcel is returned to us due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the parcel from a pickup point or depot, the following conditions apply:

  • Reshipment: If the customer wishes to have the parcel resent, a new shipping fee must be paid before reshipment.
  • Promotional or Free Shipping Orders: Any original free shipping offer applies only to the first dispatch. If the parcel must be shipped again, the customer must pay the full reshipping cost.
  • Refund Instead of Reshipment: If the customer does not want the parcel resent, we may refund the product value only after the parcel has been returned to us and processed. Original shipping charges, return costs, carrier surcharges, and any administrative fees incurred may be deducted from the refund where applicable.

KoreanNails.co.uk is not obliged to resend an order at its own expense where non-delivery or return results from customer-provided address errors, refusal, non-collection, or other customer-related delivery issues.

9. Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receipt at info@koreannails.co.uk. Please include your order number, a description of the issue, and clear photographs of the parcel and the damaged items where applicable.

10. Lost Parcels and Delivery Issues

If your parcel has not arrived within the expected timeframe, please contact us at info@koreannails.co.uk as soon as possible and no later than 15 days after the expected delivery date so that we can investigate with the carrier.

Investigation Process

We may investigate by reviewing tracking information, delivery scans, carrier records, proof of delivery, geolocation data where available, and any delivery instructions associated with the shipment.

Resolution

If a parcel is confirmed as lost before delivery, we may, at our discretion and subject to stock availability:

  • send a replacement; or
  • issue a refund for the product value paid for the lost items.

No refund or replacement will be issued where carrier records show that the parcel was delivered in accordance with the standard delivery process or in accordance with modified delivery instructions given by the customer, including safe place or no-signature delivery requests.

11. Carrier Records

Carrier tracking records, delivery scans, timestamps, delivery photographs, and proof of delivery may be used to assess delivery disputes and determine whether a parcel has been delivered in accordance with the applicable delivery instructions.

12. Questions

For any shipping-related questions, please contact us at info@koreannails.co.uk.